What Will Pharmacy Delivery Services in Abu Dhabi Be Like In The Next 10 Years?

 

The customers of the billion dollars retail pharmacy sector are more and more demanding an experience that reflects the remaining of their retail experience; convenience, Omni channel, and home delivery options.

Whilst interests vary significantly across customer archetypes. They can be divided into various factors (medical condition complexity, immediacy to stores, and digital experience preferences), pharmacy market researchers conducted that indicate that there are two major patient archetypes. Pharmacy delivery in Abu Dhabi should aim to make the experience right for both groups.

Two archetypes

Patients belonging to the first archetype are majorly focused on convenience and starting to experiment with digital-first pharmacy entrants that enable in-home purchases, particularly during reflections of the latest pandemic outbreak.

Customers who belong to the other standard example; the ones with severe chronic conditions are looking to get higher-touch clinical support models at home and are also looking for guidance from a reliable pharmacist in handling multiple medications. The developments add pressure on new players and pharmacy incumbents to define their value propositions in the future. But, the systemic changes give focus on areas for the value chain stakeholders, which in turn offer the players an opportunity to move quickly.

Demand tailwinds

The market has observed a significant increase in customer preference for home alternatives throughout the COVID-19 crisis.

Tech-driven innovation

There has been considerable growth in service-delivery models and tech-driven products (for instance, digital pharmacies and direct-to-customer virtual care clinics) that are breaking in the conventional channels and encouraging the shift to home.

The what, who, when, how, and where of pharmacy delivery Abu Dhabi is rapidly evolving; from conventional models to tech-enabled ones, from in-person pickup to home delivery, and from outpatient hospitals, healthcare facilities, and clinics to the home. The shift might be seen as a welcome move by several stakeholders since e-commerce penetration in retail pharmacy is relatively low in comparison to the majority of other retail categories.

Verdict

Various factors are the driving force for in-home pharmacy care and pharmacy delivery in Abu Dhabi for people who seek convenience.

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